Zenkleus approached us to design and execute a comprehensive survey and interview process to gather feedback from 35 schools using their school management portal. This research provided actionable insights for improving the platform's functionalities and user experience.

BFG Global Consulting worked closely with Zenkleus to identify clear objectives, define key performance indicators (KPIs), and develop a communication strategy to ensure smooth execution of the feedback collection process.

We developed a survey aimed at understanding how the platform was being used, identifying pain points, and collecting suggestions for improvements. Interviews were also conducted with school administrators and IT coordinators to gain deeper insights into the system's strengths, weaknesses, and areas for potential enhancement.

Zenkleus aimed to ensure that its school management portal continued to meet the evolving needs of its user base. While the platform had achieved significant success, opportunities for improvement remained, particularly in enhancing user experience and refining key functionalities. The challenge lay in effectively gathering actionable feedback from existing users while overcoming potential resistance to participating in surveys and interviews.

Our approach began with a thorough review of Zenkleus' existing feedback mechanisms to assess their effectiveness and identify areas for improvement.

This evaluation also helped establish a structured process for communicating insights back to schools and determining actionable steps based on the gathered feedback.

Collaborating with Zenkleus, we compiled a comprehensive list of 35 schools actively using the portal, along with key contacts such as school administrators and IT coordinators, ensuring efficient communication and seamless coordination of the survey process. Additionally, we helped define the key metrics necessary for measuring the impact of improvements made in response to user feedback.